PENGARUH INTERPERSONAL BASED MEDICAL SERVICE ENCOUNTERS TERHADAP SERVICE QUALITY , PATIENT SATISFACTION AND PATIENT TRUST
نویسندگان
چکیده
منابع مشابه
Service quality, trust, and patient satisfaction in interpersonal-based medical service encounters
BACKGROUND Interaction between service provider and customer is the primary core of service businesses of different natures, and the influence of trust on service quality and customer satisfaction could not be ignored in interpersonal-based service encounters. However, lack of existing literature on the correlation between service quality, patient trust, and satisfaction from the prospect of in...
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ژورنال
عنوان ژورنال: Jurnal Manajemen dan Pemasaran Jasa
سال: 2016
ISSN: 2442-9732,0216-3780
DOI: 10.25105/jmpj.v7i1.518